© 2024 NVIDIA, the NVIDIA logo is registered trademark of NVIDIA Corporation in the U.S. and other countries.
Client Success Stories
Revolutionizing Support Ticket Management with AI: A Success Story with Docustream
Docustream has transformed how we handle our support tickets - productivity has soared and customer satisfaction is at an all-time high.
The Challenge
Like many IT and Software Services Companies, we were grappling with a high volume of Support Tickets. The challenges included:
- Difficulty in comprehending complex tickets
- Lack of efficient communication leading to ticket backlog
- Time-consuming manual sorting and assignment of tickets
- Poor customer satisfaction due to delayed responses
The Implementation
Implementing Docustream revolutionized our client support and service process. Here's how: - Our support tickets were transformed into interactive and easy-to-understand content using AI-powered video explainers and talking avatars. - Complex issues were simplified, reducing resolution time. - Real-time interaction tracking helped us understand which areas most often led to support tickets. - The chatbot integration enabled real-time Q&A, providing instant answers to customers and reducing the need for human support.
Our support team can now address tickets 50% faster, and customer satisfaction rates have increased by 30%.
The Impact
Since implementing Docustream, we have seen a 50% decrease in ticket resolution time, a 30% increase in customer satisfaction, and a 20% reduction in support staff workload.
The Client Experience
Our clients now enjoy a quicker and more interactive support experience. They get instant answers to their queries, which has led to fewer support tickets and higher customer satisfaction.
The Cost and Time Savings
By reducing the ticket resolution time by 50%, we have saved approximately 1000 man-hours per month. This translates to an estimated cost saving of $20,000 monthly.
The Future Development
We plan to further leverage Docustream's capabilities to transform other areas of our business. We're exploring the potential in areas like onboarding, training, and sales.
The Best practices
- Start with high volume areas like support tickets to see immediate impact.
- Use the analytics to continuously refine the process.
- Leverage the chatbot functionality to reduce manual work.
Transform your client support and service process with Docustream. Experience enhanced engagement, improved efficiency, and increased customer satisfaction.
Keywords: Docustream, AI, Support Tickets, Client Support, IT and Software Services, Case Study, Customer Satisfaction, Cost Saving, Time Saving
Our Features
How Docustream Reinvents Document Communication
Video Explainers
Bring your documents to life with embedded video explainers that guide stakeholders through complex information.
Automatic Animations
Automatically highlight key sections with animations, ensuring critical points are never missed.
Built-in Chatbot
Engage stakeholders with a built-in chatbot that collects and analyzes their questions, providing real-time insights into their needs and concerns.
Insigths & Analytics
This feature turns document sharing into a continuous feedback loop, letting you refine content based on real audience behavior and understanding.
NO CARD REQUIRED
join the success
Ready to Transform Your Communication?
Start your Free Trial of Docustream and experience how interactive materials can revolutionize your patient interactions!
Our SaaS platform, AI Ready Media, transforms complex documents and information into engaging video storytelling to broaden reach and deepen engagement. We spotlight overlooked and unread important documents. All interactions seamlessly integrate with your CRM software.
- hello@docustream.ai
- EUROPE: 118 rue Lauriston 75016, Paris, France
- AMERICAS: 100 barclay street, Apt 11 N, 10007, New York City, NY, USA
- APAC: 11-9 Houston Center, 63 Mody Road, Kowloon, Hong-Kong
- GCC: Downtown Views 2 Tower 1. Dubai - UAE