© 2024 NVIDIA, the NVIDIA logo is registered trademark of NVIDIA Corporation in the U.S. and other countries.
Client Success Stories
Revolutionizing SOPs in Financial Services: A Docustream Success Story
With Docustream, our SOPs have transformed from yawn-inducing documents to interactive, engaging experiences. We've seen an uptick in comprehension, engagement, and efficiency.
The Challenge
Financial Services Providers grappled with the complexity and density of their Standard Operating Procedures (SOPs). These crucial documents were often overlooked due to their static, text-heavy nature leading to:
- Low Engagement: Employees often skimmed through or ignored these SOPs due to their dry, non-interactive format.
- Poor Comprehension: The complexity of financial SOPs often led to misunderstanding or misinterpretation.
- Inefficiency: The time taken to read, understand, and follow SOPs was significantly high.
The Implementation
Docustream was introduced to transform these SOPs. The implementation saw: • Conversion of static SOPs into dynamic, AI-narrated video explainers. • Integration of chatbots for real-time Q&A, further clarifying any doubts. • Tracking of interaction and engagement metrics, providing insights into which sections were most viewed or questioned. • Deployment of these interactive SOPs across various internal platforms.
The transformation of our SOPs has led to higher engagement and better understanding, ultimately leading to improved operational efficiency.
The Impact
The implementation of Docustream led to a 70% increase in engagement with SOPs, a 50% reduction in queries related to SOPs, and a 30% improvement in operational efficiency.
The Client Experience
Employees reported finding the interactive SOPs more engaging and easier to comprehend. The real-time Q&A feature helped in instantly clarifying doubts, leading to greater confidence in following the SOPs.
The Cost and Time Savings
With a 30% improvement in operational efficiency, the financial service provider saved significant man-hours translating to a 25% reduction in operational costs.
The Future Development
The success of this implementation has paved the way for Docustream to be used in transforming other internal documents, such as policy documents and compliance guidelines, across the organization.
The Best practices
It was crucial to first identify the most complex and least interacted sections of the SOPs. Focusing on these sections during the transformation process led to the highest increase in engagement and comprehension.
Transform your SOPs with Docustream today and see the difference interactive, engaging content can make in operational efficiency and cost savings.
Keywords: Docustream, SOPs, financial services, operational efficiency, interactive content, AI, engagement, comprehension
Our Features
How Docustream Reinvents Document Communication
Video Explainers
Bring your documents to life with embedded video explainers that guide stakeholders through complex information.
Automatic Animations
Automatically highlight key sections with animations, ensuring critical points are never missed.
Built-in Chatbot
Engage stakeholders with a built-in chatbot that collects and analyzes their questions, providing real-time insights into their needs and concerns.
Insigths & Analytics
This feature turns document sharing into a continuous feedback loop, letting you refine content based on real audience behavior and understanding.
NO CARD REQUIRED
join the success
Ready to Transform Your Communication?
Start your Free Trial of Docustream and experience how interactive materials can revolutionize your patient interactions!
Our SaaS platform, AI Ready Media, transforms complex documents and information into engaging video storytelling to broaden reach and deepen engagement. We spotlight overlooked and unread important documents. All interactions seamlessly integrate with your CRM software.
- hello@docustream.ai
- EUROPE: 118 rue Lauriston 75016, Paris, France
- AMERICAS: 100 barclay street, Apt 11 N, 10007, New York City, NY, USA
- APAC: 11-9 Houston Center, 63 Mody Road, Kowloon, Hong-Kong
- GCC: Downtown Views 2 Tower 1. Dubai - UAE