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Client Success Stories
Revolutionizing Patient Education: A Telehealth Success Story with Docustream
Docustream has transformed our telehealth user guides into an interactive experience, simplifying patient education and enhancing communication.
The Challenge
Healthcare Services was grappling with the challenge of patient education, especially with the shift to telehealth. Their static Telehealth User Guides were
- Difficult for patients to understand, leading to confusion and lack of adherence
- Time-consuming and costly to update and distribute
- Lacked interactive components to engage and facilitate understanding for patients.
The Implementation
• Docustream was implemented to convert the static Telehealth User Guides into dynamic, interactive content. • AI-generated video explainers were used to simplify complex information. • Talking avatars were integrated on the web pages to guide patients through the material. • Real-time interaction tracking was enabled to understand patient engagement. • KPIs measured: patient engagement rate, comprehension rate, time spent on guides, questions asked via chatbot.
With Docustream, our patients are engaging more with the guides and understanding telehealth services better. The interactive experience has truly made a difference.
The Impact
• 60% increase in patient engagement with the guides • 45% improvement in comprehension rate • 30% reduction in time spent explaining telehealth procedures to patients • 20% decrease in the number of repeated questions due to increased understanding
The Client Experience
Patients reported a better understanding of telehealth procedures, appreciated the interactive guides, and found the talking avatars and video explainers extremely helpful. The chatbot feature allowed them to ask questions and get instant answers.
The Cost and Time Savings
Healthcare Services saved 25% on costs related to updating and distributing guides. They also saved 30% of time previously spent on explaining procedures to patients.
The Future Development
Healthcare Services plans to extend the use of Docustream to other patient education materials, including post-treatment care instructions and medication guidelines. They also plan to integrate Docustream with their LMS for more efficient patient education.
The Best practices
• Start with the most frequently used and complex documents for conversion
• Use the analytics to understand patient behavior and improve guides
• Regularly update the AI model with the questions asked via chatbot for better responses
Take your patient education to the next level with Docustream. Transform your static guides into interactive experiences and see the difference in patient engagement and comprehension.
Keywords: patient education, telehealth, interactive guides, Docustream, healthcare communication, AI in healthcare
Our Features
How Docustream Reinvents Document Communication
Video Explainers
Bring your documents to life with embedded video explainers that guide stakeholders through complex information.
Automatic Animations
Automatically highlight key sections with animations, ensuring critical points are never missed.
Built-in Chatbot
Engage stakeholders with a built-in chatbot that collects and analyzes their questions, providing real-time insights into their needs and concerns.
Insigths & Analytics
This feature turns document sharing into a continuous feedback loop, letting you refine content based on real audience behavior and understanding.
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Our SaaS platform, AI Ready Media, transforms complex documents and information into engaging video storytelling to broaden reach and deepen engagement. We spotlight overlooked and unread important documents. All interactions seamlessly integrate with your CRM software.
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