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Docustream has made our settlement agreement processes more efficient and engaging. We're now able to communicate complex legal information in digestible, interactive formats that our clients appreciate.
The Challenge
Legal advisors often deal with dense, complex settlement agreements in the field of litigation and dispute resolution. These documents are often difficult for clients to comprehend, leading to miscommunication and inefficiency. This challenge was particularly pronounced when dealing with large volumes of documents and tight deadlines.
The Implementation
The legal advisor team implemented Docustream to transform their settlement agreements. Key steps included: • Inputting static PDFs of settlement agreements into the platform. • Allowing AI to convert these documents into interactive, AI-narrated video explainers and talking avatars. • Track real-time interaction tracking, including what was read/viewed, questions asked, and engagement metrics. • Using these insights to improve communication and tailor interactions to client needs. • Deploying the interactive content on various channels such as emails and client presentations.
Not only did Docustream simplify our documents, but it also gave us vital insights into our clients' interaction, helping us enhance our services.
The Impact
With Docustream, the legal advisors saw a 50% reduction in time spent explaining complex settlement agreements to clients. Their clients' comprehension improved by 70%, leading to fewer disputes and faster resolutions. The advisors also noticed a 40% increase in client satisfaction rates.
The Client Experience
Clients now find it easier to understand the terms of their settlement agreements. They appreciate the video explainers and talking avatars that simplify complex legal jargon into understandable language. Moreover, the real-time Q&A feature has significantly improved clarity and accessibility for clients.
The Cost and Time Savings
The legal advisors saved approximately 20 hours per week on explaining settlement agreements, translating to an estimated annual saving of $50,000 in man hours.
The Future Development
As the legal advisors continue to leverage Docustream, they plan to apply it to other complex documents such as contracts and compliance documents. They also aim to integrate it with their existing CRM for seamless client communication.
The Best practices
Best practices include thoroughly reviewing the transformed content before sharing it with clients, using analytics to continuously improve communication strategies, and integrating Docustream with existing systems for seamless operations.
Keywords: AI for legal advisors, Docustream case study, legal document transformation, settlement agreement simplification, litigation and dispute resolution
Bring your documents to life with embedded video explainers that guide stakeholders through complex information.
Automatically highlight key sections with animations, ensuring critical points are never missed.
Engage stakeholders with a built-in chatbot that collects and analyzes their questions, providing real-time insights into their needs and concerns.
This feature turns document sharing into a continuous feedback loop, letting you refine content based on real audience behavior and understanding.
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