© 2024 NVIDIA, the NVIDIA logo is registered trademark of NVIDIA Corporation in the U.S. and other countries.
Client Success Stories
Revolutionizing Client Support with Docustream.AI: A Success Story
With Docustream.AI, we've transformed our SLAs from static documents into interactive experiences. The results have been game-changing.
The Challenge
Our IT and Software Services Company faced several challenges with our Service-Level Agreements (SLAs):
- Complexity: SLAs are dense and difficult for clients to comprehend.
- Engagement: Static, text-heavy documents failed to engage clients, leading to misunderstandings.
- Efficiency: Client support teams spent excessive time explaining SLAs to clients.
The Implementation
Implementation of Docustream.AI brought revolutionary changes:
- SLAs were transformed into dynamic, AI-narrated video explainers, simplifying complex information.
- Talking avatars were added to narrate key sections of the SLAs, making them more engaging.
- Chatbot integration enabled real-time Q&A, reducing the need for human support.
- Analytics tracked client interactions, providing insights into areas of confusion or high interest.
Our clients are now actively engaging with our SLAs. They understand them better and ask fewer questions, saving us considerable time.
The Impact
Since implementing Docustream.AI, we observed a 60% reduction in client queries related to SLAs, a 35% increase in client engagement, and a 40% decrease in time spent explaining SLAs.
The Client Experience
Clients now interact with our SLAs like never before. They appreciate the video explainers and find the talking avatars engaging. The chatbot integration has allowed them to get immediate answers to their queries, enhancing their overall experience.
The Cost and Time Savings
With a 40% decrease in time spent on explaining SLAs, we have saved significant resources, which translated into a 30% cost saving in client support.
The Future Development
We plan to extend the use of Docustream.AI to other client support documents, further enhancing our client engagement and support efficiency.
The Best practices
Begin by identifying the most complex sections of the SLAs. Prioritize transforming these sections into video explainers. Ensure the chatbot is trained with a comprehensive FAQ based on past client queries.
Unleash the power of AI in your client support with Docustream.AI. Transform your static documents into dynamic experiences and revolutionize your client engagement and understanding.
Keywords: Docustream.AI, AI in client support, interactive SLAs, IT services, software services, client engagement
Our Features
How Docustream Reinvents Document Communication
Video Explainers
Bring your documents to life with embedded video explainers that guide stakeholders through complex information.
Automatic Animations
Automatically highlight key sections with animations, ensuring critical points are never missed.
Built-in Chatbot
Engage stakeholders with a built-in chatbot that collects and analyzes their questions, providing real-time insights into their needs and concerns.
Insigths & Analytics
This feature turns document sharing into a continuous feedback loop, letting you refine content based on real audience behavior and understanding.
NO CARD REQUIRED
join the success
Ready to Transform Your Communication?
Start your Free Trial of Docustream and experience how interactive materials can revolutionize your patient interactions!
Our SaaS platform, AI Ready Media, transforms complex documents and information into engaging video storytelling to broaden reach and deepen engagement. We spotlight overlooked and unread important documents. All interactions seamlessly integrate with your CRM software.
- hello@docustream.ai
- EUROPE: 118 rue Lauriston 75016, Paris, France
- AMERICAS: 100 barclay street, Apt 11 N, 10007, New York City, NY, USA
- APAC: 11-9 Houston Center, 63 Mody Road, Kowloon, Hong-Kong
- GCC: Downtown Views 2 Tower 1. Dubai - UAE